Eligible refund scenarios
- No payment is collected if no driver accepts before the request window ends and the booking is cancelled.
- Full refund if a paid booking is cancelled by HandyDriver due to service failure.
- Refunds for duplicate or accidental payments after validation.
Customer cancellation rules
- For ad hoc bookings, cancelling at least 1 hour before trip start receives a full refund.
- For ad hoc bookings cancelled less than 1 hour before trip start, the default 1-hour charge of $35 is retained and the remaining balance is refunded.
- The same refund timing applies to round trips, drop-off trips, and drop-off-your-car-without-you bookings unless HandyDriver cancels due to service failure.
- For recurring bookings, the same daily rule applies for each scheduled trip occurrence.
- When cancelling the remaining trips in a recurring series, each paid future occurrence is refunded based on its own trip start time.
How refunds are processed
- Approved refunds are initiated back to the original payment method.
- Refund timing depends on your bank or card provider after HandyDriver initiates the refund.
- Bank and card network timelines typically range from 5 to 10 business days.
Request a refund
- Email support@handydriver.com.au with your booking ID, payment date, and reason for request.